Refunds & Returns Policy

Thank you for shopping with the Ulster Canal Stores Visitors Centre

You have the right to request a refund for your order within 28 days after delivery.
If the product you have received is damaged or faulty when delivered, please contact our staff at 047 52125 or email ulstercanalstores@outlook.com who will notify you of our returns procedure.

If you are returning an item and you live outside of Ireland, please contact us on +353 47 52125 or email ulstercanalstores@outlook.com
If you want to return any item and you live in the Republic of Ireland you can use one of the options below:

1. Return via An Post return service*

If you have access to a printer you can use the An Post returnmyshopping.ie service by clicking the link below.

UCS – Right to Cancel

If you are not 100% satisfied with your purchase or want to return your item(s) for a full refund for any reason, you may do so within 28 days of the delivery of your order.
Please ensure that you return your purchase(s) in the original retail packaging along with your invoice and return form enclosed with your order. Please note that you do not need a reason to return any goods but this will help us to improve our service.
As per our terms the cost of returning an item is at your own expense unless the item is defective or delivered incorrectly. We do not offer a collection service so you will need to arrange your own courier. For futher information on returns please contact 047 52125.